1. Introduction
Southern Drains and Water LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

2. Information We Collect
We may collect the following types of information:
* Personal details: name, address, email address, phone number.
* Payment information: billing address, payment method details (processed securely by our payment provider, not stored by us).
* Service details: information relevant to the drainage and sewerage services we provide to you.
* Technical data: IP address, browser type, and information about how you use our website.

3. How We Use Your Information
We use your personal data for the following purposes:
* To provide and manage our services.
* To process payments and manage subscriptions.
* To send service updates, invoices, and essential communication.
* To comply with legal and regulatory requirements.
* To improve our website, services, and customer experience.

4. Legal Basis for Processing
We process your personal data under the following legal grounds:
* Contractual necessity: to provide the services you request.
* Legal obligation: to meet our legal and tax obligations.
* Legitimate interests: to improve services and communicate with you about them.
* Consent: where you have opted-in to receive marketing communications.

5. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
* Service providers who support our business operations (e.g., payment processors, IT support).
* Regulators or legal authorities where required by law.
* Professional advisors such as accountants or legal counsel.

6. Data Storage & Security
* Your data is stored securely on systems protected by encryption, firewalls, and access controls.
* Payment information is processed securely via third-party payment providers.
* We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights Under UK GDPR, you have the right to:
* Access the personal data we hold about you.
* Request correction of inaccurate information.
* Request deletion of your data (subject to legal obligations).
* Object to processing for direct marketing.
* Withdraw consent where processing is based on consent.
* Data portability (request transfer of your data to another provider).
Requests should be made in writing to [Insert Contact Email].

8. Cookies
Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some features of our website may not work correctly.

9. Marketing Communications
* We will only send you marketing communications if you have given us your explicit consent.
* You can opt out of marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly shown.

11. Contact Us
For questions or to exercise your privacy rights, please contact:
Southern Drains and Water LTD
Email: info@southerndrainsandwater.co.uk
Phone: 0800 774 7391
Address: 16 Hoe Lane, Abridge, Romford RM4 1AX